Agency Team Members
When an advisor belongs to an active agency, team members are invited into the agency workspace instead of only one advisor's solo practice. This gives staff one operating context for the agency's shared client work.
Agency team members are staff/operator seats, not advisor seats. They do not become agency advisors, receive public advisor profiles, or get access to any advisor's personal banking workspace.
What Agency Team Members Can Work On
Agency team members can help operate the shared agency workspace:
- Shared agency clients and prospects
- Pipeline records and CRM activity
- Notes, reminders, and tasks
- Scenarios prepared for client work
- Policy loading and manual client data entry where the client has shared access
- Client-seat invitations, assignment, revocation, expiration edits, and seat defaults
Their access follows the agency workspace. If a client belongs to the agency shared pool, an active agency team member can help with that record according to the client's agency consent and the permissions available in the practice context.
What Stays Advisor-Only
Agency team membership does not grant:
- Any advisor's personal banking-system dashboard
- Personal policy, loan, deployment, goal, or document data for an advisor
- Advisor subscription billing controls
- Agency owner transfer, dissolve, or covered-billing authority
- A public advisor directory profile
Team Members vs. Agency Advisors
| Role | Uses Policy Stack as | Access scope | | --- | --- | --- | | Agency advisor | A paid Practice advisor in the agency roster | Shared agency client pool plus their own advisor account | | Agency team member | Staff/operator invited from Team settings | Shared agency practice workspace only |
An agency advisor can own client relationships as a primary advisor. A team member helps operate the workspace but is not assigned as the primary advisor for client ownership.
Where to Manage Them
Use Practice Settings -> Team. In an agency context, that page manages agency-scoped team members and pending team invitations. Use Practice Settings -> Agency for advisor roster membership, owner-covered advisor billing, pooled client seats, and agency-level ownership controls.
Billing
Agency team seats follow team-seat billing: $25 per active team member per month on the advisor subscription that owns the team seat. They are separate from:
- Client Builder Pro seats
- Overflow client seats
- Owner-covered advisor billing
- Pooled agency client seats