Inviting a client is the moment your practice becomes active. You have two options: connect (free, client-controlled data sharing) or seat (you cover their Builder Pro subscription). Here is how each works.
Option 1: Connect a Client
A connection gives you read/write or read-only visibility into a client's banking system data at no cost to either party, depending on the access level the client grants.
- Navigate to Clients in the advisor sidebar
- Click "Invite Client"
- Enter the client's email address
- Select "Connect" as the relationship type
- Add an optional personal message — this appears in the invitation email
- Click "Send Invitation"
The client receives an email with a link. If they already have a Policy Stack account, they can accept the connection immediately. If they do not have an account, the link guides them through sign-up first.
Option 2: Seat a Client
A seat gives the client full Builder Pro access at no cost to them — you cover the subscription through your advisor plan.
- Navigate to Clients in the advisor sidebar
- Click "Invite Client"
- Enter the client's email address
- Select "Seat" as the relationship type
- Review seat availability — the dialog shows your remaining included seats and overflow pricing
- Add an optional personal message
- Click "Send Invitation"
Seating a client uses one of your plan's included seats. If all included seats are assigned, the next seat becomes an overflow seat billed at $5/month.
What the Client Sees
The invitation email includes your name, firm, and personal message. It explains what connecting or seating means in plain language — no jargon. Clients can accept or decline the invitation.
After They Accept
Once accepted:
- Connected clients appear in your client list with a "Connected" badge. Their banking system data becomes visible in your advisor view.
- Seated clients appear with a "Seated" badge. Their account is upgraded to Builder Pro and linked to your practice.
Upgrading a Connection to a Seat
If a connected client later wants full Builder Pro access through your practice, you can upgrade them to a seat from their profile page without sending a new invitation.