Deleting Your Account

• Active Stripe subscriptions must be canceled or cleaned up before account data is purged.
• Agency owners must transfer ownership or dissolve the agency before deleting the owner account.
• Agency billing admins must transfer billing responsibility before deletion.
• Academy publisher owners must contact support to close their Academy before deletion so learners retain access support and refund handling.
• Practice owners with team members must remove or hand off team access before deletion where required.
• Advisor/team/client access links are closed as part of deletion so paid seats and workspace access are not orphaned.

If one of these checks blocks deletion, the deletion page explains what needs to happen before trying again.

Billing and Seats

Deleting an account is not a best-effort billing action. Policy Stack verifies billing cleanup before purging data so a deleted user is not left with an active subscription or paid seat.

Team seats are removed from the practice billing seat count when team access ends. Client seats, advisor subscriptions, and owner-covered agency billing are handled according to the access model that created them.

Who Is Notified

When deletion ends another person's access, Policy Stack sends notifications where applicable:

• Collaborators are told when their access to your account ends.
• Advisors are told when a connected or seated client relationship ends.
• Team members are told when their team access ends.

The notification names the affected account when Policy Stack has a display name or email address available.

How to Delete Your Account

If deletion is blocked, complete the listed billing or ownership action first, then return to the deletion flow.

If You Do Not Have an Active Subscription

You can still delete your account without activating a new subscription. If the deletion page says an account is missing subscription context, contact support so the account can be reviewed without creating a new paid or free checkout session.

Related Reading

• Exporting Your Data
• Data Security and Privacy
• Understanding Access Source

Policy Stack is a tracking and visualization tool. It does not provide financial advice, recommendations, or opinions on what you should do with your banking system.

Policy Stack is independent of and is not affiliated with, sponsored by, or endorsed by Infinite Banking Concepts, LLC or the Nelson Nash Institute.